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General Thanx Media

Hawk Site Search

Oracle Endeca Search

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General Thanx Media

Where is Thanx Media located?

The Thanx Media Headquarters are located at: 

800 Roosevelt Rd.
Suite A-360
Glen Ellyn, IL 60137


The Thanx Media Technical Center is located at:

404 S. Wells
3rd Floor
Chicago, IL 60607

 

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What technology solutions do you provide?

Thanx Media specializes in unlocking the power of content and offers a suite of products that are focused on optimizing customer experience, eCommerce site search, and data management.
Our solutions portfolio includes:
  • Data Gathering technologythat gives retailers the ability to automate the process of collecting product data and Competitive Intelligence.
  • Site Search solutionsdesigned with both the customer and merchandiser in mind. Our site search engine technologies make it easy for               you to deliver a world class customer experience and increase conversions.
  • Product Content Managementtools that enable businesses to effectively manage data across multiple repositories and deliver “one version of the truth”

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How long has Thanx Media been in business?

Thanx Media was founded in 2005 and our team of experts has over 75 years of combined experience in technology solutions that help businesses harness the power of data.

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Does Thanx Media have a Professional Services Team?

The Thanx Media professional services team has over 75 years of combined experience.  We specialize in helping organizations: 

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What differentiates Thanx Media from other technology providers?

We are customer experience, search technology, and data management experts. Our team understands the challenges related to implementing new technology solutions. We’ve helped hundreds of companies discover how to leverage their existing data, and gather and utilize new information to provide a world class customer experience.
How we work:
  • We listen– we know every business faces unique challenges and we work with your team to understand what is important to you.
  • We care– your success is our success, we work side by side with your team before, during, and after an implementation.
  • We Deliver– Our best practices approachensures projects are on-time, on-budget, and meet your requirements.

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What industries does Thanx Media serve?

  • Online Retailers– both B2B and B2C
  • Manufacturers – suppliers to online retailers
  • Online Media Portals– providers of rich media content
  • Content Owners- distributers of online content
  • Hedge Funds– managed investment funds

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Hawk Site Search

What is Hawk Search?

Hawk Search is a feature-rich eCommerce site search solution. Its robust functionality is designed to make it easy to deliver an excellent customer experience through relevant results and dynamic merchandising capabilities.

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What is a hosted solution?

A hosted solution is also known as Software-as-a-Service (SaaS). In a SaaS model, the software and data associated with an implementation are hosted and managed by a third party. Thanx Media has partnered with Rackspace, the recognized leader in global managed hosting to deliver enterprise-level managed services.

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What are the benefits of a hosted solution?

The benefits of a hosted solution are two-fold; the first benefit is the potential to reduce IT costs by outsourcing hardware and software maintenance which leads to a faster ROI. Secondly, our team of experts will monitor and manage your Hawk Search application to ensure peak performance. 

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What features does Hawk Search include?

  • Site Search– deliver relevant results based on the search phrase
  • Guided Navigation – provide customers with the ability to filter products based on attributes such as price, color, brand, and more
  • Dynamic Merchandising – dynamically deliver the most relevant content based on internal navigation or how the customer arrived at your site
  • Customer Experience Management – the robust merchandising tools enable businesses to deliver a personalized and effective customer experience
  • Smart Auto Complete – get visitors to results even faster with the Auto-complete feature
  • Intelligent Search – Hawk Search analyzes the way visitors navigate and personalizes the online experience based on their behavior and choices
  • Site Search for Mobile – Seamless integration with your online catalog to make the mobile experience intuitive.

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What differentiates Hawk Search from other site search engines?

Hawk Search is platform agnostic and delivers a scalable and flexible software solution that enables you to optimize the customer experience and marketing campaigns. No other solution makes it as easy to deliver relevant landing pages based on the search phrase or marketing campaign. Hawk Search “learns” from each and every visitor and personalizes the results based on how they search and navigate.

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How does Hawk Search help SEO?

The ability to create search engine friendly URLs is a feature that enables the creation of URL’s that are optimized for your target keywords. SEO booster was released in May of 2013 and is designed to help companies tap into visitor searches and expose additional unique content to the search engines.

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How does Hawk Search “learn” from site visitors?

Hawk Search's results that are driven by behavior, not inflexible algorithms. Hawk Search’s breakthrough technology “gains intelligence” as visitors navigate search results and category pages. Each query, product view, and mouse click is tracked and analyzed and the results are personalized based on each individual shopper to create a highly relevant customer experience.

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How long does it take to implement Hawk Search?

Implementation timeframes will vary based on the complexity of business requirements, resource availability, and other factors.

Most of our clients are able to implement Hawk Search in under 1 month.

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What industries would benefit from implementing Hawk Search?

Online Retailers– both B2B and B2C
Online Publishers

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Oracle Endeca Search

What are your Endeca offerings:

  • Endeca On-Demand
  • Hosting Services
  • Professional Services
  • Managed Services

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What is Endeca On-Demand?

Endeca On-Demand is a hosted solution that enables business to take full advantage of the feature rich Oracle Endeca site search platformwithout having to invest in additional hardware or IT resources to buy, implement, and manage the platform.
  • Professional Services guidance for implementation and ongoing support
  • Fully managed and hosted solution
  • Rapid deployment
  • Seamless path to a perpetual license
  • Endeca On-Demand support team

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What is a hosted solution?

A hosted solution is also known as Software-as-a-Service (SaaS). In a SaaS model, the software and data associated with an implementation are hosted and managed by a third party. Thanx Media has partnered with Rackspace, the recognized leader in global managed hosting to deliver enterprise-level managed services.

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What are the benefits of a hosted solution?

The benefits of a hosted solutionare two-fold; the first benefit is the potential to reduce IT costs by outsourcing hardware and software maintenance which leads to a faster ROI. Secondly, our team of Endeca experts will monitor and manage your Oracle Endeca application to ensure peak performance.

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Are Hosting Services only available to Endeca On-Demand users?

Thanx Media partners with leading enterprise technology partners to deliver a variety of solutions to enable businesses to implement optimal solutions for customer experience, data management, and site search. Many of the services are available as a Software-as-a-Service (SaaS) model.

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What features does Endeca On Demand include?

Oracle Endeca Search Features Include:
  • Customized Merchandising and landing pages
  • Intelligent Auto-complete
  • Merchandising Tools that enable business users to control the customer experience without assistance from IT resources
  • Patented Guided Navigation
  • Easy integration with data types and technology
  • One platform enables a consistent cross-channel customer experience

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How long does it take to implement Endeca On-Demand?

Implementation times vary based on the complexity of the project and business requirements. Most of our clients are able to fully implement the site search solution within 4 – 6 weeks.

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What types of businesses benefit most from implementing Endeca On-Demand?

Online Retailers– both B2B and B2C
Manufacturers – suppliers to online retailers
Online Media Portals– providers of rich media content

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What types of Endeca Professional Services are available?

Our professional services team provides guidance and support throughout the entire project lifecycle
  • Requirements workshops, project scope, and design
  • Project management
  • Application Development
  • Testing
  • Implementation
  • Solution Audits
  • Upgrades
  • Managed Services

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What are Managed Services?

Endeca Managed Services helps your team keep things running smoothly. We offer many services to provide front-line support for your Endeca application needs.
      
  • Help Desk and Phone Support
  • “Ask-the-Expert” Hotline for ideas and assistance
  • Ad-hoc baseline updates
  • Troubleshooting
  • Performance diagnostics
  • Workbench training
  • Guidance on new functionality

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