To Retain Customers
What is it?
Your customers are connected to networks such as Facebook, Twitter, Instagram, or Pinterest constantly; their interactions with your brand are increasing in these circles. Extend your sales and customer service channels into social media networks. Handling customer service issues or converting their wants to sales are happening outside of your e-commerce site and you want to be aware of your online presence.
When do I need it?
If your customer base consists of heavy social media users, you need to explore the options.
How do I get it?
You can typically get started quickly since there is no dependency on e-commerce platforms.