Replacing or upgrading any system can be a daunting task. When it’s one that is customer facing and drives sales, the risks are even greater. Oftentimes we think of a system upgrade as being an all or nothing endeavor completed using only internal resources, or perhaps with one external resource for project management and staff augmentation. It’s time to rethink this.

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http://multichannelmerchant.com/ecommerce/phasing-implementation-easy-learning-curves-accelerated-roi-16082014/

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