Post Launch Support

Experience the Thanx Media Difference

Are your internal IT and Marketing departments overwhelmed?

Thanx Media provides first-line support for your eCommerce application needs.
Our services take the burden off your internal IT/Marketing staff. We sweat the details.

SERVICE OFFERINGS

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HELP DESK AND PHONE SUPPORT

Thanx Media is there 24/7. We help support our clients eCommerce application needs with expert advice and problem solving.

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"ASK-THE-EXPERT" HOTLINE FOR IDEAS AND BEST PRACTICES

Don’t guess, just ask. We make sure your site is following best practices and provide industry leading ideas to ensure our clients always have the competitive advantage.

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SMALL APPLICATION MODIFICATION

We can provide application updates to support changes as your business evolves. From simple form changes to complex integrations, we are able to jump in, understand your business requirements, and update your applications going through the necessary IT channels.

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WORK BENCH TRAINING

Whether it’s your workbench or other suite of tools, we can provide expertise and guidance to your targeted staff to manage business rules and make the most out of what the application can offer.

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ESCALATION OF ISSUES

When an issue is identified, we are able to quickly classify application incidents, training issues, or process issues and route them through the identified channels for quick resolution. We can also help your team build and implement a process to identify and mitigate issues with existing or new remedy tools.

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GUIDANCE ON NEW REQUIREMENTS / FUNCTIONALITY

Stay current in this ever-changing eCommerce landscape. We help our clients pinpoint and assess new requirements based on changing business objectives and identify functionality currently available to meet those requirements.

WANT TO LEARN MORE ABOUT OUR SERVICES?