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For media inquiries, contact:

Jennon Hoffmann
Digital Marketing Manager
630.984.5872
jhoffmann@thanxmedia.com

 

For all other inquiries, contact:

Dan Bulauski
630.469.2929

 

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Oracle Endeca FAQ's



Oracle Endeca Search Questions

Questions And Answers

What are your Endeca offerings:

  • Endeca On-Demand
  • Hosting Services
  • Professional Services
  • Managed Services

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What is Endeca On-Demand?

Endeca On-Demand is a hosted solution that enables business to take full advantage of the feature rich Oracle Endeca site search platformwithout having to invest in additional hardware or IT resources to buy, implement, and manage the platform.
  • Professional Services guidance for implementation and ongoing support
  • Fully managed and hosted solution
  • Rapid deployment
  • Seamless path to a perpetual license
  • Endeca On-Demand support team

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What is a hosted solution?

A hosted solution is also known as Software-as-a-Service (SaaS). In a SaaS model, the software and data associated with an implementation are hosted and managed by a third party. Thanx Media has partnered with Rackspace, the recognized leader in global managed hosting to deliver enterprise-level managed services.

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What are the benefits of a hosted solution?

The benefits of a hosted solutionare two-fold; the first benefit is the potential to reduce IT costs by outsourcing hardware and software maintenance which leads to a faster ROI. Secondly, our team of Endeca experts will monitor and manage your Oracle Endeca application to ensure peak performance.

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Are Hosting Services only available to Endeca On-Demand users?

Thanx Media partners with leading enterprise technology partners to deliver a variety of solutions to enable businesses to implement optimal solutions for customer experience, data management, and site search. Many of the services are available as a Software-as-a-Service (SaaS) model.

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What features does Endeca On Demand include?

Oracle Endeca Search Features Include:
  • Customized Merchandising and landing pages
  • Intelligent Auto-complete
  • Merchandising Tools that enable business users to control the customer experience without assistance from IT resources
  • Patented Guided Navigation
  • Easy integration with data types and technology
  • One platform enables a consistent cross-channel customer experience

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How long does it take to implement Endeca On-Demand?

Implementation times vary based on the complexity of the project and business requirements. Most of our clients are able to fully implement the site search solution within 4 – 6 weeks.

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What types of businesses benefit most from implementing Endeca On-Demand?

Online Retailers– both B2B and B2C
Manufacturers – suppliers to online retailers
Online Media Portals– providers of rich media content

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What types of Endeca Professional Services are available?

Our professional services team provides guidance and support throughout the entire project lifecycle
  • Requirements workshops, project scope, and design
  • Project management
  • Application Development
  • Testing
  • Implementation
  • Solution Audits
  • Upgrades
  • Managed Services

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What are Managed Services?

Endeca Managed Services helps your team keep things running smoothly. We offer many services to provide front-line support for your Endeca application needs.
      
  • Help Desk and Phone Support
  • “Ask-the-Expert” Hotline for ideas and assistance
  • Ad-hoc baseline updates
  • Troubleshooting
  • Performance diagnostics
  • Workbench training
  • Guidance on new functionality

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